These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by an internet user / natural person (hereinafter the “CUSTOMER”) on the website https://fleurmarrakech.com (hereinafter the “WEBSITE”) with HB CREATIVE

IMPORTANT

The following general conditions of sale govern all transactions established on the web catalog of FleursMarrakech.com. Any order placed on this site assumes the client’s unconditional and irrevocable acceptance of these conditions.

Article 1. Definitions
The terms used below have the following meaning in these General Conditions:

“CUSTOMER” : designates the counterparty of the SELLER, who guarantees to have the quality of consumer as defined by Moroccan law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside any usual or commercial activity.
” DELIVERY ” : designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering.
“PRODUCTS” : refers to all the products available on the WEBSITE.
“TERRITORY” : designates the delivery cities indicated on the WEBSITE and their surroundings.

Article 2 Purpose:
These General Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.

The CUSTOMER is clearly informed and recognizes that the WEBSITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual conditions.

Article 3. Acceptance of the general conditions
The CUSTOMER undertakes to read these General Conditions carefully and accept them, before paying for an order for PRODUCTS placed on the WEBSITE.

These General Conditions are referenced at the bottom of each page of the WEBSITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions, and keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of these Conditions applying to any new demand for PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood, and accepted the General Conditions without limitation or condition.

Article 4. Purchase of products on the site
To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.

The CUSTOMER will be invited to provide information to identify him by completing the form available on the WEBSITE. The sign (*) indicates mandatory fields which must be filled in for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of his order on the WEBSITE. The tracking of DELIVERIES can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER’s sales department at any time by email, at contact@fleursmarrakech.com.ma, in order to obtain information on the status of his order.

The information the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility, and the information communicated.

 

Article 5. Orders
Article 5.1 Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information the CUSTOMER must receive under applicable law (in these General Conditions).

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

Unless expressly stated otherwise on the WEBSITE, all the PRODUCTS sold by the SELLER are new and comply with European legislation in force and the standards applicable in Morocco.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the applicable PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER cart. The latter can then add to his cart as many PRODUCTS as he wishes.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in their cart, the CUSTOMER must click on the cart and check that the content of their order is correct. If the CUSTOMER has not yet done so, he will then be asked to identify himself or register.

Once the CUSTOMER has validated the contents of the cart and has identified/registered, an online form will be displayed to his attention, automatically completed and summarizing the price, applicable taxes, and, where applicable, the costs of delivery.

The CUSTOMER is invited to check the content of his order (including the quantity, characteristics, and references of the PRODUCTS ordered, the billing address, the means of payment, and the price) before confirming its content.

The CUSTOMER can then pay for the PRODUCTS by following the instructions on the WEBSITE and providing all the information necessary for billing and DELIVERY of the PRODUCTS. Regarding the PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the delivery method chosen.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the WEBSITE in order to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated via the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all the information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.

The CUSTOMER must then specify the payment method chosen.

Neither the purchase order that the CUSTOMER establishes online nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

 

5.3 Order date

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE do not start to run until this date.

5.4 Pricing

For all PRODUCTS, the CUSTOMER will find on the WEBSITE all prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address, and the carrier or chosen mode of transport).

The prices include in particular the value-added tax (VAT) at the rate in force on the date of order. Any modification of the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER’s suppliers are subject to change. Consequently, the prices indicated on the WEBSITE may change. They can also be modified in the event of special offers or sales.

The indicated prices are valid, except for gross error. The applicable price is that indicated on the WEBSITE on the date on which the order is placed by the CUSTOMER.

5.5 Availability of PRODUCTS

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed of the SELLER’s restocking of a PRODUCT.

In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CUSTOMER:

Either offer to send all the PRODUCTS at the same time as soon as the out-of-stock PRODUCTS are available again,

Or proceed to a partial shipment of the PRODUCTS available at first, then to the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,

Or offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS at the latest within thirty (30) days of payment.

Article 6. Right of cancellation
The terms of the right of cancellation are provided in the “cancellation policy”, a policy available in Annex 1 hereof and accessible at the bottom of each page of the WEBSITE via a hypertext link.

Article 7. Payment
7.1. Methods of payment

The CUSTOMER can pay for his PRODUCTS online on the WEBSITE using the methods offered by the SELLER.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the context of online payment on the WEBSITE.

To pay for your order, you choose the payment method from those offered by Fleurs Marrakech on the payment page.

In this case, the transaction is debited for debit from your account within one day of the date of delivery confirmation.

Online payment on our site is secured by PayPal online payment.

 

DELIVERY POLICY
Delivery zone

The PRODUCTS offered can only be delivered on MARRAKECH CITY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are sent to the delivery address(es) the CUSTOMER has indicated during the ordering process after the receipt of the PRODUCTS has confirmed their presence at the delivery address(es) indicated. To ensure the presence of the recipient of the PRODUCTS at the indicated delivery address(es), the SELLER will call the recipient less than one hour before delivery.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased.

No Shipping costs.

DELIVERY terms

The package will be delivered to the CUSTOMER after he has confirmed his presence at the indicated delivery address(es).

DELIVERY Problems

The CUSTOMER is informed of the delivery date set when he chooses his bouquet before confirming the order.

The CUSTOMER is also informed that he will be called by the delivery person if the recipient of the PRODUCTS he has ordered does not answer the phone. If the CUSTOMER does not answer the phone, the PRODUCTS will be delivered at a later date chosen by the recipient of the PRODUCTS.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.

The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes, and delivery costs included, using the same method of payment as was used by the CUSTOMER to purchase products.

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery